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Company Store: F19, Eighth Street, Wuzhou Decoration City, Yingbin Avenue, Panyu District, Guangzhou
Company office address: Room 408, Block B, Wuzhou Decoration City Business Center, Yingbin Avenue, Panyu District, Guangzhou
Contact mobile phone: Miss Zhong 13711569002
Phone: 020-81726130 400-689-1089
Company website: sanqi5.com
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Technical support and service

service support

SERVICE SUPPORT

Technical support and service

our service
I. Service Purpose
Achieving customer satisfaction
The style is customer-centric, continuously strengthen service awareness and service skills, and effectively guarantee the quality of product operation with high-quality services to win customer satisfaction.
Pursuit of service leadership
Improve service content and pursue professionalism, standardization and diversification of services. Focus on proactive services and personalized services, build a quality service brand, and achieve industry leadership.
Realizing customer value
The overall efficiency of the customer is the first step to find the value-added point of the customer, and continuously improves the complete support and lasting protection for the customer. With the help of multi-faceted maintenance cooperation, it promotes win-win development with the customer.
Service systems and procedures
Fast pre-sales service
Customers' needs, select suitable automatic door brands and specifications for customers, and go to the construction site to conduct field surveys and measurements, propose design schemes, and determine construction requirements.
Trusted Sale Service
Rich construction technicians, in strict accordance with the construction regulations, and cooperate with the rigorous department supervision mechanism to ensure the quality of construction.
A good after-sales service
The company provides "full-program tracking after-sales service" in strict accordance with the requirements of ISO9001. After the products are delivered to customers, our company will provide continuous and effective services to ensure the normal operation of our products. During the product warranty period, we promise to provide the following after-sales services:
Regular services:
After the moving door is installed and used by the customer, we will conduct regular telephone return visits within the first month to understand the use of automatic doors. And during the warranty period, periodically send technicians to the site for inspection and maintenance.
Sudden failure service:
After receiving the customer's maintenance call, the service department will immediately fill in the "Automated Door Repair / Maintenance Notice" and promptly organize a technician to analyze the situation reported by the customer, and immediately send maintenance personnel to the scene to troubleshoot the problem.
If you encounter technical problems that cannot be resolved, the company's technical staff is responsible for handling. If the company must send a technician to the site to solve the problem, it will arrive at the site within 24-72 hours depending on the distance.
3. Comprehensive building intelligent integration services
A typical system integration project includes consulting (scheme design), equipment procurement, application system development, engineering implementation, and system maintenance. Different projects may involve different technologies and product development, supporting and services. Technical strength and ten years of independent research and development capabilities, sincerely provide customers in need with a full range of intelligent building integration services.
Automatic door common sense ABC
How to choose an automatic door brand suitable for your use?
Because China does not have the relevant national standards for automatic doors, the quality and quality of automatic doors vary. If you have not used automatic doors, it is best to choose an automatic door brand produced by a professional factory that can provide better after-sales service. In addition, when buying a brand automatic door, it is best to buy it from a designated dealer who has the legal authorization of the manufacturer (with a hanging authorization).
How to determine the functional configuration of automatic doors according to your own requirements?
Different brands of automatic doors have different standard configurations. After the automatic door brand is selected and its basic configuration is determined, the additional functions that need to be added are determined according to the use requirements. Its content is usually as follows:
1. Do you need to configure high-performance sensors (large-scale, high-sensitivity; such as five-star hotels, office buildings) or narrow-area sensors (such as banks and shops by the sidewalk);
2. Whether it is necessary to configure safety auxiliary sensors to ensure that no accidents will occur under any circumstances (especially five-star hotels and hospitals);
3. Do you need to install electric locks and special door opening methods (such as credit card, password, fingerprint, remote control, video intercom, manual control);
4. Do you need to configure systems such as fire linkage and backup power?
How to choose the decoration type of door post, door beam and door body?
Generally speaking, from the perspective of coordinating the image of automatic doors and facilitating the maintenance and maintenance of automatic doors, it is best to use stainless steel, aluminum profiles or aluminum-plastic plates as the exterior finish of door posts and door beams; if marble is used as the exterior finish Facing, automatic door project and marble project must be determined in advance with each other's construction plan, otherwise it will cause serious consequences. The door body is generally made of glass (except for hospitals). At present, there are pure glass doors, frameless doors with frame clips, and glass doors with frames. The production cost of pure glass door is lower and the permeability is better; the upper and lower door clip-type frameless door has a better safety angle than the pure glass type; the production cost of framed glass door is higher, looks stable, atmospheric, safe and reliable. Sealability is greatly improved. . Therefore, when the door opening is small, the pure glass door or the upper and lower door clamp method is usually used. When the door opening is large, the framed glass door method is usually used.
How to choose a strong and experienced professional installation company for construction?
Because the automatic door installation has the characteristics of "easy to learn and difficult to refine", without rich installation experience, there are often such or such defects in the automatic door operation, and it is often difficult to eliminate, and it is also difficult to maintain a perfect after-sales service. The company has been specialized in the automatic door industry for more than 10 years. It has strong technical force and perfect quality tracking service for automatic door products. Please contact our store or star service center for the required service.
How do users maintain automatic doors?
Due to the installation quality or the impact of the use environment, automatic doors will inevitably produce various faults and hidden safety hazards. Without regular maintenance and maintenance adjustment, it will greatly affect its normal operation and service life, so We recommend that automatic door users perform regular maintenance on automatic doors. For more details, please contact our Star Automatic Door Technical Service Center.
How to prepare before installation?
Before construction, decide whether to use the built-in type or the external type, and the position of the door and the opening, the size and weight of the door, and the power switch. The bearing capacity of the beam and door frame to the door must be considered.
How to configure the automatic door system?
The automatic door system configuration refers to the peripheral auxiliary control devices connected to the automatic door controller, such as door open signal sources, access control systems, security devices, centralized control, etc., which are equipped according to the requirements of use. Must be based on the characteristics of the building. Through the composition of personnel, system requirements for building automatic control, etc., reasonable auxiliary control devices are provided. Automatic door installation companies have the responsibility to provide users with a reasonable and economical system configuration solution based on a full understanding of the user's system requirements.
Door open signal
Automatic door opening signals are contact signals, and microwave radar and infrared sensors are two commonly used signal sources.
Microwave radar responds to the displacement of objects, so it has a fast response speed and is suitable for places where people walking at a high speed pass. Its disadvantage is that once the people near the door do not want to go out and basically stand still, the radar still responds. The automatic door will not open and close, which will affect the life of the control system.
The infrared sensor responds to the presence of an object and has a static detection function. No matter whether the person moves or not, as long as it is within the scanning range of the sensor, it will respond and send out a contact signal. The disadvantage is that the response speed of the infrared sensor is slower, but the security is improved, and it is especially suitable for places where people with slow movements enter and exit.
Other switches: Because microwave radar and infrared sensors do not know whether people approaching the automatic door really enter the door, some occasions prefer to use key switches. The key switch can be a contact-type button. An elbow touch switch is also used in the operating room, and it can be operated with the elbow. Avoid hand contact. There is also a so-called foot switch, which has the same function, but requires higher water resistance, and the power of the foot is very large, which easily makes the foot switch invalid.
The current building word automatic control sometimes makes special requirements, such as using a certain branch line of the telephone to open the door. To meet this requirement, it is only necessary to ensure that the signal is a passive contact signal. In rare cases, people will ask for antenna remote control. A wireless receiver is used to make a contact connection with the automatic door, and then a wireless transmitter is used to meet the requirements. However, there are too many sources of radio waves today, and accidentally opening the door is a problem.
The timer can automatically control the state of the door. The principle is to connect the clock with a specific switching circuit, and the preset time will automatically open or lock the door.
Access control system for automatic doors in non-public areas
If it is said that the performance and quality requirements of automatic doors are the highest in large public areas with high frequency of use, then the automatic door automatic control function requires the non-public areas with the highest selection of access personnel. The access control system is an identification of entry authorization. After identifying or detecting the entry authorization, the door opening signal is provided to the automatic door control system. The automatic door must be in the locked state before the door open signal is provided. The access control system includes from the simplest key switch, combination lock, magnetic card lock. All the way to complex weight recognition systems, fingerprint recognition systems, etc. However, no matter how complicated the system is, it will always provide the automatic door contact signal for opening the door. The shielding of the signal circuit is very important to avoid accidentally opening the door due to the interference of irrelevant signals.
The requirement for automatic doors is the coordination between unlocking and opening
There are two types of electronic locks for automatic sliding doors: electromagnetic locks that lock belts and electric locks that lock door hangers. The latter is used for heavy-duty automatic sliding doors. The electronic locks for automatic swing doors have electromagnetic door suction, electronic latch locks and electronic door openers. Electronic door openers are also called female locks. The direction of the force does not affect the opening action of the door, and it is not easy to cause misoperation. There is also a mechanical lock with a contact switch. The lock is combined with the switch. If the lock is not in the unlocked state, the contacts cannot be contacted and misoperation cannot occur.
Centralized control
The concept of control includes two meanings of centralized monitoring of automatic door operating status and centralized operation of multiple automatic doors. Centralized monitoring of automatic door opening and closing status can be achieved through a position signal or output circuit. Contact switches can be used when the door reaches a certain position (Such as the on position), the switch is touched to give a contact signal. It is also possible to use an inductive signal generating device that sends a signal when the sensor detects that the door is in a certain position. Setting the corresponding indicator in the central control room can display the status of the automatic door, and centralized operation usually means that multiple doors are opened or locked at the same time, which depends on whether there are corresponding terminals on the automatic door controller.

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400-689-1089

Address: Room 408, Block B, Wuzhou Decoration City Business Center, Yingbin Avenue, Panyu District, Guangzhou